Sonnen Motors is proud to serve over a thousand customers per month. Knowing that a quality experience is paramount in the minds of all our customers we take customer service very seriously.  We are always appreciative when a customer takes the time to let us know how we are doing.  Here is one of our recent customers on the Sonnen Motors shopping experience.

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To whom it may concern, This is a letter of thanks to “Will”, one of your greeters. I recently needed to replace a headlight bulb, (drivers side), on my Jetta. I thought I could do it on my own and wound up having to bring it in. I had no appointment and yet Will heard what I needed and helped me out. He probably spent a good 15-20 minutes replacing the bulb, (much more difficult than the passenger side), and then when I asked him how much I owed, he waved me off and said no charge. I then tried to. give him some cash as a tip and he wouldn’t accept it. I have always been happy with the service at Sonnen and this is a perfect example why. Please forward this to Will’s supervisor. I hope Sonnen can recognize what a great employee he is.

Sincerely,
Neil V
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Thanks Neil! we have notified Will’s supervisor and we here at Sonnen Motorcars really appreciate your taking the time to let us know.

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