Posts Tagged ‘Sonnen Motorcars’

Sonnen Motors is proud to serve over a thousand customers per month. Knowing that a quality experience is paramount in the minds of all our customers we take customer service very seriously.  We are always appreciative when a customer takes the time to let us know how we are doing.  Here is one of our recent customers on the Sonnen Motors shopping experience.

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To whom it may concern, This is a letter of thanks to “Will”, one of your greeters. I recently needed to replace a headlight bulb, (drivers side), on my Jetta. I thought I could do it on my own and wound up having to bring it in. I had no appointment and yet Will heard what I needed and helped me out. He probably spent a good 15-20 minutes replacing the bulb, (much more difficult than the passenger side), and then when I asked him how much I owed, he waved me off and said no charge. I then tried to. give him some cash as a tip and he wouldn’t accept it. I have always been happy with the service at Sonnen and this is a perfect example why. Please forward this to Will’s supervisor. I hope Sonnen can recognize what a great employee he is.

Sincerely,
Neil V
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Thanks Neil! we have notified Will’s supervisor and we here at Sonnen Motorcars really appreciate your taking the time to let us know.

Sonnen Motorcars is proud to serve the thousands of customers who come into their showroom every year.  Building winning relationships with every car buyer is what they do. This is born out in the stellar sales and return service customers who swear by Sonnen Motorcars as “their family service dealer”.

Come to Sonnen Motorcars Audi Volkwagen Dealership:

740 Francisco Boulevard
West San Rafael, CA 94901
Phone:(877) 450-0202
Fax:(415) 456-6440
www.sonnen.com

Please commend Cameron Parker for providing excellent service when I called to schedule a service appointment. It’s nice to see someone so adept and courteous handling your customer service scheduling.

Ann H.
Mill Valley, CA.

EXCELLENT, prompt service. Really caring and courteous. Thanks for the shuttle as well.

Shaun C.
San Rafael, CA.

My car gave me a hard time and almost would not start Friday morning so I drove straight to you without an appointment!! You took me and fixed my car – You guys rock!! This was my first visit too!

Believe me, you are my new service people!!

Harriet M.
Mill Valley, CA.

Gary Poarch – He went above and beyond and was absolutely the best!! I will continue to purchase and love Audi because of him.

Blake C
San Diego, CA.

Thank you Sonnen Motors, you really made my day! After looking at several dealerships in the bay area I thought I would never find a good deal on a Audi 5 Quatro Coupe. Sonnen Motors came through with the best deal and service that can’t be beat.

Divine D.
Sausalito, CA.

Matt Forsythe is the nicest guy – Always polite, responsive and willing to go out of his way. I look forward to seeing him each visit.

Leslie S.
Alameda, CA

I received excellent service from Matt Forsythe.

Nate C.
San Rafael

I Love these guys at Sonnen Motors. Always honest and professional. I bought my Audi S5 and my wife’s Audi Q7 at Sonnen Motors. The sales experience in both cases was truly wonderful and service has been exceptional. 

I have been coming here for over five years and I must say that I am quite amused at the handful of people who seem to have problems with everyone at every dealer that they visit.  

I would recommend Sonnen Motors to all my friends. They have always been good to me.

John D.
San Francisco, CA.